Shipping Policy

1. SAME DAY DISPATCH

Our website displays whether a product is stocked or not, and this information is live 24hrs a day. If you see that it says we have 2 in stock, there are two of them in our Sydney premises right now waiting for sale. No dropshipping, no third parties, no multiple warehouses to swap between.

If we receive your order by 12pm (Australian Eastern Time), and the products are in stock, we guarantee they will be sent later that day.

For orders that include items we need to backorder from suppliers - for example custom built shock absorbers or fork cartridge kits - we offer you a choice via a dropdown option in your shopping cart:

I want my items ASAP. Ship what you have in stock now.
Send my entire order when the backorder item(s) arrive.

So you choose whether to save cost by sending in one go, or whether you need those stocked parts right away and shipped separately. We try to give you an idea of how long that supplier's parts usually take to arrive, but it's just a guide.

2. DOMESTIC SHIPPING

Due to the vastness of Australia, the local shipping tables are complex. The amounts that are added to your order when the correct shipping is applied is the maximum price that you will be charged. We operate from Western Sydney, New South Wales, Australia. We ship with several companies, meaning tracking, overnight deliveries, and other options are available for one but not another, definitions of "remote locations" differ, price bands for weight are different, and so on. If you are concerned about the cheapest possible price, quickest possible delivery or any other special requirements, please contact us first to discuss possible options for your order.

All domestic orders receive tracking information, sent via email once the order is ready to leave our warehouse.

Domestically we ship via:

Australia Post - Standard Parcel
Australia Post - Express Parcel
TNT Air Express - Overnight Express - Business address only
TNT Express - Road Express - Business address only

3. INTERNATIONAL SHIPPING

We ship internationally via Australia Post Airmail Express to most countries. If you are having a problem with your international order and believe there is a miscalculation in your shipping cost, please contact us.

Alternatively we can ship internationally via DHL. DHL is the safest international shipping method we offer and should be used if you have little faith in your local postal system, or require your items quickly.

Please note that some countries charge a value added tax (commonly known as VAT or GST), import duties and/or customs duties. These fees are not charged by us and are not our responsibility. Please do not contact us if you have been charged any of the above fees, they are out of our control. Rather, you may get in contact with your local government if you believe you have been charged unfairly.

4. DELIVERY TIMES

Delivery times within Australia will vary depending on where you are and the freight method you choose. Please note, once the parcel is in the courier's hand we have no control over it and any delays are not our responsibility. Extreme weather conditions and large scale events can cause a delay in shipments.
All times estimated here are subject to delays, especially around the December holiday period.

Australia Post - Regular Parcel - 4-7 Business Days
Australia Post - Express Parcel - 2-5 Business Days
TNT Air Express - Overnight Express - 1-2 Business Days
TNT Express - Road Express - 2-3 Business Days
Australia Post - Airmail Express - 5-20 Business Days

5. ORDER TRACKING

When your order is dispatched an invoice and tracking details will be sent to you via email. Alternatively, you can log in to your account and track the order there. It can take up to 24hrs from dispatch for the tracking information to become visible on the website. Please contact us if you have any issues.

6. SENDING YOUR SUSPENSION & MOTORCYCLE PARTS TO US

Before sending us your suspension, please ensure it is clean and fully intact. Pressure wash the forks and/or rear shock thoroughly before removal — excess dirt adds shipping weight and extra cleaning time, which increases your service cost unnecessarily.

Preparing Your Suspension

Send the complete suspension assemblies:

Front forks: Remove the front wheel, brakes, axle, and any speed sensors. Slide the fork tubes out from the triple clamps and send both complete fork legs.
Rear shock: Do NOT disconnect any oil lines from remote reservoirs. Unbolt the shock from the swingarm and frame, and remove any attached components or reservoirs as a single unit. Send the entire pressurised shock assembly with hoses intact.

Use Our Suspension Shipping Box (SSB)

We offer a purpose-built shipping service to make the process easy and safe to sent to our workshop. For $95 (incl. GST), we’ll send you an empty Suspension Shipping Box, which includes:

Sturdy, lightweight cardboard packaging for a set of forks and a shock
Pre-paid return label
Australia-wide coverage (standard post)

Just pack your suspension inside, attach the return label, and drop it off at your local post office. We'll receive it, complete the service, and send it back in the same box — all shipping covered in one flat rate.

Important Notes

If your suspension is leaking oil, let us know before sending it. We'll advise you on how to safely drain the units to prevent damage or soggy packaging during transit.

Need help or clarification? Contact us — we're happy to assist.

Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Teknik Motorsport Pty Ltd’s relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

The term ‘Teknik Motorsport Pty Ltd’ or ‘us’ or ‘we’ refers to the owner of the website whose registered office is 4/5 Harford St, JAMISONTOWN, NSW, 2750, AUSTRALIA. Our ABN is 29137380324. The term ‘you’ refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

The content of the pages of this website is for your general information and use only. It is subject to change without notice.
Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
Your use of this website and any dispute arising out of such use of the website is subject to the laws of Australia.

This privacy policy sets out how we use and protect any information that you give us when you use this website.

We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

1. WHAT WE COLLECT

We may collect the following information:

name and job title
contact information including email address
demographic information such as postcode, preferences and interests
other information relevant to customer surveys and/or offers

2. WHAT WE DO WITH THE INFORMATION WE GATHER

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

Internal record keeping.
We may use the information to improve our products and services.
We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.

3. SECURITY

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

We take all reasonable steps to keep secure any information which we hold about you.
Personal information may be stored both electronically on our computer system, and in hard-copy form.
Firewalls, 2048 Bit v3 SSL encryption, passwords, anti-virus software and email filters act to protect all our electronic information.
We do not store credit card information, we securely submit credit card information to our bank for processing.
We will not sell, distribute, lease or disclose your personal information to third parties (unless we are required by law to do so).
We may use your personal information to occasionally send you promotional information about our products and services which we think you may find interesting.
Should you wish to have your personal information removed or updated, or you would like to stop receiving advertising please CONTACT US.

4. HOW WE USE COOKIES

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

LINKS TO OTHER WEBSITES Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

5. CONTROLLING YOUR PERSONAL INFORMATION

You may choose to restrict the collection or use of your personal information in the following ways:

whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by CONTACTING US.