Teknik Motorsport Pty Ltd Warranty terms for TracTive products.

This TracTive product has been assembled with the utmost care and tested according to ISO9001:2015 Quality system. In the unlikely event that the product does not fulfill your expectations because of faulty materials or manufacturing errors, please contact us through your dealer.

Teknik Motorsport Pty Ltd warrants that if, within 24 months of the date of sale the product is found to be defective as a result of manufacturing errors or faulty components, the product will be repaired free of charge by us, or by a TracTive approved repairer at our discretion.

Warranty covers the direct service material cost, service labour cost ($80/hr AUD) and shipping costs of the service partner. Other costs will be regarded on a case by case basis by Teknik Motorsport and TracTive.

 When a claim is made under the warranty, the following conditions have to be met:

• You must have read the instructions carefully before mounting the product in the vehicle or adjusting the product.
• The product has to be installed and adjusted as described in the instructions
• The product must have been maintained and serviced in accordance with the recommendations in the manual. If not described in the manual, the recommended service intervals for regular street use: every 30.000 km or max 2 years, whichever is earlier.
• Warranty shall apply only when TracTive original parts, procedures and tools have been used to service and/or repair, and if service and repair is performed by designated TracTive partners.
• The product may not have been neglected, improperly used, altered or subjected to excessive loads. Excluded from warranty are normal wear, damage and rust.
• A sales receipt or other proof of purchase originally eminating from Teknik Motorsport Pty Ltd. No warranty will be given on TracTive or Touratech products not purchased from or through Teknik Motorsport pty ltd.
• Excluded from warranty are in particular products which are used in vehicles that are intended or suitable for taking part in sporting events, or have actually been used this way.
• Recommended service interval for Motorsport applications: every season, or every 50 hours, every 10.000km or after any perceived loss in performance.

• This shock absorber uses a damping shim stack specifically developed for its application.
• The aluminum shock absorber housing creates maximum thermal stability by optimal heat removal.
• Not only leads this to stable performance but also to a longer lifetime of the shock and its oil.
• To create the best performance for every model we use high flow pistons, low friction seals, and dedicated shimstacks.
• We use heavy duty components like microfinished induction hardened quenched&tempered 42CrMo 16mm piston rods, best quality bearings and stainless steel bushings.
• Every shock can be opened and serviced, or tuned for the customer's application.
• For all shocks there is a range of springs from softer than standard till harder.This shock is the choice for customers that want to adjust damping between different tracks or want to have optimal damping control.
• Using the rebound adjuster, the damping is adjusted with approximately 18 clicks.
• Every clicker adjustment brings a noticeable change in damping level.The main advantage of a damper with an external reservoir is that the shock absorber contains significantly more oil and also shows significantly more cooling surface than a shock absorber without a reservoir.
• It additonally offers the tuning capabilities to control the compression (ingoing) oil flow.
• Two separate adjusters control the damping respectivily at low shock absorber speed (slow undulations in the track/road) and at high shock absorber speed (sudden bumps or holes).
• The fixed piggybag fits nicely within the motorbike frame..

• Brand: KTM
• Model: 390 ADVENTURE
• Year Range: 2020 - 2025
• Position: Rear
• Product Series: TracTive Suspension
• Damping Adjustment: Advanced Damping Technology