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FAQ

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  • What hours are you open?

    We are open  Monday - Friday 8.30am - 5.30pm (Australian eastern standard time) and Saturday - Only by Appointment.
    Please call first as we may be away at an event

  • What if I live too far away to drop my bike in, or if I can’t get there during normal opening hours?

    Workshop hours are flexible to say the least! Give us a call and we can open early or stay back later to fit you in. If you live too far away to drop your suspension off, we will talk to you on the phone about what you are not happy with and estimate the cost to make improvements for you. Just pull your forks / shock off your bike, wrap them well (check the PACKAGING INSTRUCTIONS) and send them to us via Australia Post or a courier.
  • I've already had my suspension revalved by someone else, can it be done again?

    Determining a suspension setting, in our opinion, is very much up to the interpretation that the suspension tuner makes of the customer’s complaints. There are literally hundreds of ways a pair of forks or shocks can be assembled. Race teams often revalve many times in one day of testing, chasing the optimum setting. We do this testing with our test riders and then draw on the vast settings bank we have accumulated to give you the setting we believe is best suited to your needs. We also give you a comprehensive set-up booklet to help you fine-tune for particular circumstances.
  • My mate Gaz does his own suspension revalving by pulling a few shims out, why should I pay you guys

    I'm sure Gaz is talented at bricklaying, but he might be missing a few things when it comes to motorcycle suspensions. When we rebuild or revalve your suspension, we totally disassemble the forks and shock, inspecting not just for wear, but for faults and quality control issues of the factory assembly. We do so much suspension work that we know all the small tips and cures for each model, so we can advise you on what modifications (such as T-Valve kits or progressive springs) will be necessary to achieve the level of performance you want. All Gaz can advise you on is beer temperature. Granted this is an important measurement, but will not make you go faster or ride smoother.
  • I live in South Australia and own a 94 Honda XR 600, it's got an intermittent fault - can you diagnose the problem and solve issues?.

    This really happens! No, we can't diagnose engine noises or faults over the phone. But we can tell you that being an XR600 it's probably the stator. We can give you suggestions based on our experience, but ultimately we need to see the bike to correctly diagnose the fault.

  • What spring rates do I need?

    We have just completed Step 3 of our massive online spring rate generator, so if you are looking for springs for a bike, click HERE. Not every single bike in history is there, but the vast majority. If you have something different, you will need to CALL US.

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  • What makes you different to other motorcycle suspension tuners? Why is there such a big price difference between suspension tuners? You all do the same thing don't you?

    We have suspension files and specifications going back over 20 years, giving us a huge depth of experience and expertise to draw upon. Every setting (that’s what we call a specific combination of shims, pistons, bleeds and springs) that we have ever done we keep on file to refer back to. They are littered with notes of who used it, what they thought, good or bad, and what setting we tried next, if any. All that, plus the tuners we know in NZ, the UK, several in the US and Ohlins trackside engineers based in Australia and Sweden that we talk to regularly and in most cases are lucky enough to call our friends. So you don’t hand your suspension over the counter for someone to take a wild guess... we give you the suspension you've been dreaming of. We guarantee it!